Gap Reviews
Gap has an overall rating of 4.5 based on 38 reviews. Customer feedback on Gap is mixed: Gap reviewers highlight positive aspects like affordable prices, trendy styles, good quality, frequent sales and promotions, which strongly appeal to fashion-conscious shoppers looking for casual wear. However, Gap is often criticized for its inconsistent sizing, limited availability of certain items, shipping delays, customer service issues.
38 reviews
5 Stars
11
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
0
How would you rate Gap?
All Gap Reviews (38)
segvec
May 25, 2026
"Great clothing"
Pretty affordable and great selection. I really like the Gap, I've been going here for as long as I can remember.
0
Reply
James.gelinas
May 25, 2026
"Return was easy and exchange came quick"
I had to send back a pair of jeans that didn’t fit quite right, and it was way easier than I expected. The exchange showed up fast too, with no weird hassle or waiting forever. Defintely makes me feel good about shopping at Gap online again.
0
Reply
hello_jonathan626
May 07, 2026
"I had some kind of issue with my..."
I had some kind of issue with my delivery and I was annoyed at first. Gap support got back to me quicker than I expected and somehow got everything sorted without making it a big thing. I don’t know, it just felt like a solid experience overall.
0
Reply
Karey-porter
April 08, 2026
"Delivery can be a little unpredictable"
I generally like ordering from Gap, but the delivery experience has been kind of hit or miss for me. Sometimes my order shows up right on time, and other times it gets delayed without many updates along the way. My last order arrived 4 days late, which was frustrating, but thankfully everything in the package was fine. Overall, it’s not a dealbreaker, but I’d feel a lot better ordering if the shipping updates were more accurate.
0
Reply
kay_Watson81
April 05, 2026
"Sizing was spot on"
Ordered a pair of jeans and a hoodie from gap.com, they both fit exactly how I expected. Shocked. I actually used the size chart this time and didn’t have to send anything back, which almost never happens for me. Nice. Happy with the whole thing.
0
Reply
BonnieJenkins_45
April 02, 2026
"I still wait for the sales"
Gap has always felt reliable to me, and I still remember getting one of my favorite hoodies there years ago and wearing it constantly. The quality is usually decent, but the prices can feel a little high when things aren’t on sale. These days I mostly wait for a discount before buying anything.
0
Reply
DarrellKing_53
March 20, 2026
"Arrived sooner than I thought"
It got here faster than expected, and everything went smoothly. I always appreciate when a company respects people’s time and follows through like they should.
0
Reply
DustinJones_21
March 17, 2026
"Really Good Deals All the Time"
I’ve saved a decent amount of cash here. The deals are really good and seem to pop up all the time
0
Reply
robert_Vinson00
February 26, 2026
"They usually have my size"
I always seem to have good luck finding my size at Gap, even when I’m looking for colors I assumed were already sold out. It’s such a relief when I can actually get what I had in mind without hunting around everywhere.
0
Reply
Michael-lanier
February 26, 2026
"Got pretty much exactly what I ordered"
Yeah, everything showed up just as I ordered it. No mixups or anything, so it was all good.
0
Reply
michael1990
February 19, 2026
"Refund came back quicker than I thought"
I was kind of expecting the refund to take a while, but it actually showed up fast, which was nice and not what I was planning for in my head.
0
Reply
Heather_bussey00
February 06, 2026
"Quality feels a bit hit or miss now"
I ordered a couple of shirts from Gap recently, and they looked nice when they arrived, but the fabric feels noticeably thinner than what I remember. One of them also shrank a bit after the first wash, which was annoying. It’s not awful, but for the price I expected better. I also wish it was easier to talk to an actual person when there’s an issue instead of just clicking around online and dealing with automated help. Overall, they’re okay, just not as good as Gap used to be.
0
Reply
Eileen_walker76
January 22, 2026
"Finally, rewards that feel worth it"
As someone who’s always trying to stretch my clothing budget, I was happy with the Gap rewards. I had some points sitting in my account and used them on a pair of jeans, and it actually brought the price down enough to feel like a good deal. Checkout was simple, the reward applied right away, and shipping was totally normal. No hassle, no weird steps, just easy savings, which I appreciate.
0
Reply
debra1989
January 16, 2026
"They’ve got some really nice clothes and there’s..."
They’ve got some really nice clothes and there’s usually a lot to choose from... my only thing is the sizing can be kind of all over the place sometimes
0
Reply
juanita_Walker76
January 11, 2026
"About as easy as I hoped it would be"
I used gap.com expecting it to be a straightforward shopping experience, and it was. I was able to find the sizes and colors I wanted without digging around forever, and the filters actually helped instead of making things more confusing. Checkout was smooth too, which is always what I hope for when ordering online. Overall, it did exactly what I needed and kept things simple.
0
Reply
Gap Q&A
How easy is it to get a hold of customer service at gap?
silverduck563
July 01, 2020
“During the pandemic, it is actually impossible. They do not have customer service reps and the call just simply says they cannot help you.”
0
Answer
Have a question about Gap?
Log in to ask your Gap question!
Popular Brands
Customer Reviews
Questions & Answers
Ask a Question
